Delivery & Returns

Delivery Information

Castle Automotive & Engineering Supplies Ltd delivers to businesses and individuals across the UK. We aim to provide a reliable and cost-effective delivery service for all your workshop, automotive and engineering supplies.

UK mainland delivery

Standard UK mainland delivery costs £5.95 including VAT for orders below £50 excluding VAT.

We offer free UK mainland delivery on orders over £50 excluding VAT (£60 including VAT).

Free delivery applies to standard products and UK mainland addresses only. Bulky, heavy, hazardous and supplier-direct products may be subject to separate delivery charges.

Our standard delivery time is normally 2–5 working days, subject to stock availability. Some products may be delivered directly by the manufacturer or supplier and could have a different delivery timescale.

Any estimated delivery date is provided as a guide and is not guaranteed.

Scottish Highlands and Islands

We can deliver to the Scottish Highlands and Islands, but additional delivery charges may apply.

Delivery charges are determined by the delivery postcode, parcel size, weight and the supplier or carrier fulfilling the order. For example, delivery to some Orkney postcodes may cost £35 including VAT.

Where possible, the applicable delivery charge will be displayed automatically at checkout. If a delivery charge cannot be calculated at checkout, we will contact you to confirm the cost before your order is dispatched.

Free UK mainland delivery does not apply to Highlands or island addresses.

Bulky, heavy and specialist products

Certain products require specialist handling or delivery. These may include:

Large workshop equipment
Tool cabinets and storage units
Heavy machinery and equipment
Long or oversized products
Pallet deliveries
Hazardous goods, aerosols and liquids
Products delivered directly by a supplier

These products may be excluded from our standard and free-delivery offers. Where an additional charge applies, it will be displayed on the product page or at checkout where possible.

If the charge cannot be calculated automatically, we will contact you before dispatch. We will not apply an additional delivery charge without your agreement.

Supplier-direct deliveries

Some products are dispatched directly from the manufacturer or supplier.

Supplier-direct deliveries may have different charges, restrictions and delivery times. Products ordered together may arrive in separate deliveries if they are being supplied from different locations.

Please ensure that your delivery address and contact telephone number are correct so that the supplier or carrier can arrange delivery if required.

Trade Counter collection

Collection from our Trade Counter is available free of charge for eligible products.

Please wait until we have confirmed that your order is ready before travelling to collect it. Products delivered directly by a supplier may not be available for Trade Counter collection.

Collection details and opening hours are available on our Contact Us page.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address, postcode and contact telephone number.

Please check your delivery information carefully before placing your order. Additional charges may apply if a parcel has to be redirected or redelivered because incorrect information was provided or nobody was available to accept the delivery.

Checking your delivery

Please inspect your order as soon as it arrives.

If an item is damaged, missing or incorrect, please contact us as soon as possible and provide:

Your order number
Details of the affected item
Photographs of any damage
Photographs of the packaging and delivery label

Please retain the product and all original packaging while we investigate the issue.

Returns & Refunds

We want you to be satisfied with your purchase. This policy explains how to cancel an order, return an unwanted product or report an item that is faulty, damaged or incorrect.

Nothing in this policy affects your statutory rights.

Cancelling an online order

If you are purchasing as a consumer, you normally have the right to cancel your online order without giving a reason.

You must tell us that you wish to cancel within 14 days beginning the day after you receive your order. If an order is delivered in separate parcels, the cancellation period begins the day after you receive the final parcel.

After notifying us, you must return the products within a further 14 days.

To request a cancellation, please contact us using the enquiry form on our Contact Us page or telephone 01892 832077. Please provide:

Your name
Your order number
The products you wish to return
Your telephone number or email address
A clear statement confirming that you wish to cancel

You do not have to use a particular cancellation form, provided your decision to cancel is clear.

Returning unwanted products

Unless a product is faulty, damaged, incorrect or we have agreed otherwise, you are responsible for arranging and paying for the return.

Products should be:

Returned with all supplied parts and accessories
Securely packaged to prevent damage in transit
Unused beyond what is reasonably necessary to inspect them
Returned in their original packaging where reasonably possible
Accompanied by your order number or proof of purchase

You may inspect a product as you would in a shop. We may make a reasonable deduction from the refund if the product has been used, damaged or handled more than necessary to establish its nature, characteristics and operation.

Please contact us before sending a return so that we can provide the correct return address and any relevant instructions. This is particularly important for heavy, bulky, hazardous or supplier-direct products.

We recommend using a tracked delivery service and retaining proof of postage. You remain responsible for the returned product until it reaches the specified return address.

Return exclusions

The right to cancel for a change of mind may not apply to:

Products made, cut, ordered or modified to your specification
Clearly personalised products
Products that may deteriorate or expire rapidly
Sealed products that cannot be returned for health protection or hygiene reasons once unsealed
Products that have become inseparably mixed with other items after delivery
Hazardous goods, aerosols, liquids or chemicals where return transportation is prohibited or restricted
Products purchased by a business or trade customer

This does not affect your rights if a product is faulty, damaged, incorrectly supplied or not as described.

Faulty, damaged or incorrect products

Please inspect your order as soon as possible after delivery.

If a product is faulty, damaged, incorrect or not as described, contact us promptly and provide:

Your order number
Details of the affected product
A description of the problem
Photographs of the product
Photographs of the packaging and delivery label, where applicable

Please retain the product and all original packaging while we investigate.

Where the product is confirmed as faulty, damaged or incorrectly supplied, we will provide an appropriate remedy in accordance with your statutory rights. Depending on the circumstances, this may include a repair, replacement, price reduction or refund.

We will arrange or cover reasonable return costs where a product is faulty, damaged, not as described or incorrectly supplied. Please contact us before arranging the return, particularly where the product is heavy, hazardous or cannot be sent through an ordinary parcel service.

Refunds

For a valid consumer cancellation, we will refund:

The purchase price of the returned products
The cost of our least expensive standard delivery service, where delivery was originally charged

Any additional amount paid for premium, express, timed or other enhanced delivery will not normally be refunded.

Refunds will normally be made to the original payment method. We may withhold the refund until we have received the returned products or you provide evidence that they have been sent back, whichever occurs first.

Once the return has been received or acceptable evidence of return has been provided, the refund will be processed without undue delay and no later than 14 days afterward. Your bank or payment provider may take additional time to display the refund.

If only part of an order is returned, the original delivery charge may not be refunded.

Bulky, heavy and hazardous returns

Bulky, heavy, palletised, hazardous and supplier-direct products may require a specialist returns process.

Please do not send these products back without contacting us first. We will confirm:

Whether the product can legally and safely be transported
The appropriate return address
Whether collection is required
Any return or collection cost for which you are responsible

Where an unwanted product cannot normally be returned by post, the direct cost of collection may be deducted from your refund, provided the applicable cost has been communicated to you.

Trade and business customers

The statutory change-of-mind cancellation rights applicable to consumers do not apply to purchases made wholly or mainly for business purposes.

Returns from trade and business customers are subject to prior agreement. Products accepted for return must normally be unused, resaleable and in their original packaging.

Specially ordered, supplier-direct, customised, cut, hazardous or non-stock products may not be returnable unless they are faulty or incorrectly supplied.

Where we agree to accept a non-faulty business return, the customer may be responsible for:

Return delivery or collection costs
Supplier return charges
A reasonable handling or restocking charge

We will confirm any applicable charges before accepting the business return.

Trade Counter purchases

Customers who purchase from our Trade Counter do not automatically have a right to return a non-faulty product simply because they have changed their mind.

We may agree to an exchange or return at our discretion, subject to the product being unused, resaleable and accompanied by proof of purchase.

This does not affect your statutory rights where a product is faulty, not as described or unfit for its intended purpose.